Refund policy

Exchange Policy

At FernTech, we prioritize your satisfaction and aim to provide the best possible experience. If your product is damaged upon receiving, we offer an exchange-only policy within 7 days of receiving your item.

"Please note: The colors shown on screen may vary slightly from the actual product due to differences in display settings and lighting conditions. No exchange or return will be accepted for color-related dissatisfaction."

Please note:

• Once order is placed it cannot be cancelled (we can provide store credit incase the product is not dispatched)
• Returns for refunds are not accepted except damaged products.
• Send us a picture if the product is damaged upon arrival within 2 days of delivery.
• Items can be exchanged for another product of equal value or higher (with the difference paid).
• The product must be unused, in its original packaging, and in the same condition as received.
• All return charges are to be borne by the customer.

To initiate an exchange, kindly contact our customer support team within 7 days of delivery. Ensure you provide your order details and the reason for the exchange.

Thank you for understanding and supporting our policy!